The New York Times has a fascinating article on why people flame online:
Flame First, Think Later: New Clues to E-Mail Misbehavior
Flaming has a technical name, the â€œonline disinhibition effect,â€ which psychologists apply to the many ways people behave with less restraint in cyberspace.
John Suler, a psychologist at Rider University in Lawrenceville, N.J., suggested that several psychological factors lead to online disinhibition: the anonymity of a Web pseudonym; invisibility to others; the time lag between sending an e-mail message and getting feedback; the exaggerated sense of self from being alone; and the lack of any online authority figure. Dr. Suler notes that disinhibition can be either benign â€” when a shy person feels free to open up online â€” or toxic, as in flaming.
But there’s more. Apparently neuroscientists now think that flaming also arises from our inability to communicate properly without the visual and auditory cues of normal conversation.
In face-to-face interaction, the brain reads a continual cascade of emotional signs and social cues, instantaneously using them to guide our next move so that the encounter goes well. Much of this social guidance occurs in circuitry centered on the orbitofrontal cortex, a center for empathy. This cortex uses that social scan to help make sure that what we do next will keep the interaction on track.
Socially artful responses emerge largely in the neural chatter between the orbitofrontal cortex and emotional centers like the amygdala that generate impulsivity. But the cortex needs social information â€” a change in tone of voice, say â€” to know how to select and channel our impulses. And in e-mail there are no channels for voice, facial expression or other cues from the person who will receive what we say.
Of course, since I went to school with a lot of people who were socially artless,Â I’m used to filtering those messages anyway. After all, engineering students aren’t graded on their empathy.